Returns & Exchanges

Due to the perishable nature of our hand-iced biscuits and chocolates, we are unable to accept returns unless the items are damaged or faulty. If your order arrives in less than perfect condition, please contact our biscuit experts within 24 hours of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the damaged item and the original packaging to help our quality control team investigate.

• 2.
  Contact Customer Service

  Email our team at [email protected] with your order number, photos, and a brief description of the problem.

• 3.
  Await Assessment

  Our team will review your claim within 48 hours to determine if a replacement or a full refund is appropriate.

• 4.
  Resolution

  Once approved, we will dispatch a fresh tin of biscuits immediately or process a refund to your original payment method.